User Relationships Manager

Role and Impact

You care deeply for people and empathize them. You anticipate how customers think and behave. You thrive in getting people to love using our service while providing feedback to the team and finding key aspects in the user experience that need to be improved. You believe that a true customer success is when they no longer require assistance and they’re able to succeed independently.

Responsibilities

• Work closely with customers to learn roadblocks in their journey and provide assistance to remove them and ensure those are permanently resolved from within the product experience
• Gather feedback from customers, study other customer success programs and analyze customer data to identify the best practices
• Ensure that users are satisfied with the services they receive and improve upon areas of dissatisfaction
• Create policies and procedures that optimize the customer experience
• Know the company’s products inside and out
• Help customers understand the best ways to utilize our products based on the customer’s needs
• Generate reports for the rest of the team to learn customer’s issues and possible solutions

Requirements

• Ability to work under pressure
• Self-learner with an ability to fly solo or within a remote team
• Customer centric approach
• Excellent communication skills, written & verbal.
• Knowledge of customer service practices
• Proven experience working with product and software teams

Desired

• Bachelor’s degree in computer science or a related field
• Experience with Customer Relationship Management (CRM) software such as, Salesforce, Intercom or customer.io
• Experience working with startups

Apply Here

jobs@moneypool.mx

Why Moneypool?

We empower friends to stop worrying about who pays what. By building software that makes friend to friend payments simpler, we can help to eliminate the infamous phrase "can I pay you later?". It’s our chance to save friendships.

We’re off to a great start - over 300,000 users already use moneypool. But we have a long way to go. We have a considerable mission and an even bigger opportunity: to change the way friends think about money. We’d love your help.